Public help
Frequently asked questions
Quick answers to understand ThisProp, request help, and pick the right next step.
Plans & billing
Who is ThisProp for?
Real estate investors and field-service teams — solo operators through Team and Portfolio-size shops, plus crews who need jobs, timecards, and invoicing in one place.
What does "full product on every tier" mean?
Every tier gets the same feature set — Solo, Team, and Portfolio differ by seats and county monitor capacity, not by locked-away features.
When does billing start?
Card on file at signup; you're not charged until your free trial ends. If you're on the waitlist, nothing is billed until you subscribe.
How does the onboarding wave work?
We onboard in waves — request access via Contact or Get started, and we email you within 3 business days when your window opens.
Can I upgrade later?
Yes — move between Solo, Team, and Portfolio as your needs change. Your workspace data stays with you when you upgrade.
How do I get access right now?
Self-serve checkout is closed. Request early access via Contact or Get started — we onboard in waves and email you when your window opens (typically within 3 business days). Early-adopter pricing (30% off for 6 months, first 50 workspaces) applies when you subscribe.
How to get help
- For demos, pricing, and sales questions, use Contact.
- For product support, sign in and use Tickets inside the app.
- Include clear context: what you tried and what happened.
Account and access
- You need an invite or workspace access to use the app.
- Missing menus or sections is usually tied to role or plan.
- If you accepted an invite but cannot get in, sign out and sign in again.
Security
- ThisProp will never ask for your password, backup codes, or card numbers over email or chat.
- Share only the information needed to resolve your issue.
- If something looks suspicious, open a ticket and do not share credentials.
In-app help
Once you have access, the best guidance lives in Help and Tickets inside the product.
Help and Tickets require an active sign-in.